Frequently Asked Questions 2018-03-20T17:12:38+00:00

Frequently Asked Questions

Here are the most common questions asked by our customers

PAYMENT INFORMATION

We accept a variety of payment methods.

  • Credit/Debit Cards
  • PayPal

We do not charge our customers any additional costs. You should check with your customs and revenue to see if you need to pay any taxes on the goods that you order.

When you’ve chosen your items and are ready to checkout, please proceed to the Shopping Cart page. Enter the coupon code and your discount will be calculated.

All transactions made on W.A.W are protected by SSL certificate. We do not have access to your card details and all purchases including card payments are processed through Paypal which offers complete security.

We value your trust. Your personal details will never be sold to third parties.

SHIPPING INFORMATION

Yes, we offer free worldwide shipping. Delivery times may differ for each country. For more information please refer to the shipping and delivery section.

Overall a package shouldn’t take more than 21-40 days to arrive and typical shipping times are 21-30 days. For more detailed information please check our section on shipping and delivery.

Majority of our orders are dispatched directly from warehouses in Asia allowing us to provide with free shipping and reduce any unnecessary overheads and pass on the discounts directly to our customers.

We offer free shipping on all our products by using the standard shipping method. Hence, it is not possible to offer a tracking number for your purchase. If you would like to know about your order please use our contact us form and provide us with your order number.

ORDER INFORMATION

When you place an order with multiple items, you may find that the products arrive at different times. This is because products maybe shipped from different warehouses. The benefit you get out of this is free shipping and either paying less or no customs as the items arrive in small packages. Rest assured, all your items will arrive.

We normally do not accept cancellation once the order has been placed. In some cases, if you contact us within 24 hours of placing the order, we may be able to cancel your order. To do so, please fill our contact us form with your order number and cancellation request.

You can use our online contact us form to get in touch with us.

For more information on order status please refer to the shipping and delivery page.

PRODUCT INFORMATION

Yes, all the products on W.A.W are made with 100% natural wood. Renewable wood is used for the production of these items.

With proper care, your wood products can last for many years to come.

The biggest enemy of wood is sudden changes in temperature and humidity. Avoid leaving it in very hot or very cold temperatures for long periods of time.
Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. SO, when not in use keep it protected in either its original packaging OR in a watch or jewellery box to avoid an overly wet or dry environment.

Unlike wood furniture, you do not need to apply any special polish onto your wood watch. The wood watch interacts with the oils of the skin when worn, making the wood look even better. The wood gets more beautiful with normal wear. No polishing necessary!

Wood watches are not completely water proof. Full submergence in water is not recommended both for the integrity of the movement of the watch and the wood itself. Excessive moisture exposure can result in a diminished flexibility in the bands wood links. If this occurs, allow the watch to dry for 1 to 2 days to allow the wood links to dry and return to their natural size.

Most wood watches have fine quartz battery movements. The battery needs to be replaced after 1-2 years of use, just like any quartz watch.  Simply take the wood watch to any watch repair shop that replaces batteries.

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IF YOU HAVE ANY OTHER QUESTIONS PLEASE FEEL FREE TO DROP US A LINE

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